Working With You Gardner Croft is committed to continuing to improve the service that we provide for our clients. Our aim is to provide legal services which combine a high level of expertise with an approach which is friendly and efficient and which takes account of our clients’ changing requirements. We never forget that our clients are real people who require personal attention. Whether you are a private individual, or represent a commercial enterprise or a non-profit organisation, Gardner Croft will strive to build a successful relationship, ensuring at all times that your needs receive our foremost consideration. These philosophies are our bedrock; they govern not only how we conduct each case but also our transparent and ‘no surprises’ approach to the management of time and costs. Our commitment to you Our terms of business contains important provisions about our relationship with our clients. At the beginning of our relationship with our clients, we will provide our current terms of business which cannot be varied without their consent. The key to our business is providing a quality personal service to our clients so all feedback from this is important to us. At the end of each piece of work we undertake for clients we will send out a satisfaction questionnaire and we ask our clients to complete this and return it to us. We welcome critical feedback so we can review the service we provide, improving it where we can. If our clients have a complaint, they should please tell us. Please refer to our complaints policy for further details.